Frequently Asked Questions
Everything you need to know about shopping with Tvayi
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Shipping is free on all orders over $50, while a flat rate of $5.99 applies to smaller orders.
What is your return policy?
Tvayi offers a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Do you offer international shipping?
Currently, Tvayi ships to the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
Our support team is available via email at support@tvayi.com or through our live chat feature from 9:00 AM to 6:00 PM EST, Monday through Friday.